Produxiom Systems Pty Ltd Privacy Policy
Last updated: 5th December 2024
1. Introduction
Produxiom Systems Pty Ltd (“we”, “our”, “us”) recognizes the importance of protecting the personal information of our clients, partners, employees, and other individuals we interact with. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Act 1988 (Cth) (“Privacy Act”).
This policy applies to all personal information collected by Produxiom Systems Pty Ltd, whether through our website, platform, while providing project services, or by other means. By engaging with us, you consent to the practices described in this Privacy Policy.
2. Types of personal information we collect
We may collect various types of personal information depending on the nature of our interactions with you. This information may include, but is not limited to:
- Contact Information: Name, email address, postal address, phone number, and other contact details.
- Employment Information: Job title, company name, department, work address, and other employment-related details.
- Financial Information: Bank account details, credit card information, payment history, and billing details.
- Technical Information: IP addresses, login credentials, device identifiers, browser type, and other data collected through cookies and similar technologies.
- Service Usage Information: Details about your interactions with our services, including support tickets and feedback.
3. How we collect personal information
We collect personal information in several ways, including:
- Direct Collection: When you provide information directly to us, such as signing up, filling out forms, or contacting us by phone or email.
- Automated Collection: Information collected automatically via cookies, web beacons, and tracking technologies.
- Third-Party Sources: Information from partners, service providers, and publicly available sources.
- Employee and Contractor Information: Information for managing employment relationships and compliance.
4. How we use personal information
We use personal information for various purposes, including:
- Provision of Services: Delivering digital services and support to our clients.
- Client Relationship Management: Managing client communications and inquiries.
- Marketing and Communication: Sending marketing communications with consent.
- Billing and Payments: Processing payments and managing accounts.
- Improving Our Services: Analyzing and enhancing services based on usage patterns.
- Compliance and Legal Obligations: Adhering to legal and regulatory requirements.
- Security and Fraud Prevention: Monitoring for and preventing security threats.
- Recruitment and Employment: Managing recruitment and maintaining records.
5. Disclosure of personal information
We may disclose personal information to third parties in the following circumstances:
- Service Providers: Sharing information with providers assisting in delivering our services.
- Business Partners: Collaborating on marketing initiatives or referrals with consent.
- Legal and Regulatory Authorities: Disclosing information to authorities as required by law.
- Corporate Transactions: Transferring data during mergers or acquisitions.
- With Your Consent: Sharing information with third parties when explicitly permitted.
6. Data security and retention
We are committed to safeguarding the personal information we collect. Our measures include physical, technical, and administrative security protocols. Personal information is retained only as long as necessary and securely destroyed or de-identified when no longer required.
7. Accessing and correcting your information
You can request access to or correction of your personal information. Contact us via the details in the “Contact Us” section, and we will respond within a reasonable timeframe.
8. Making a privacy complaint
If you have concerns about how we handle your information, contact us. If unsatisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).
9. Use of Cookies and other technologies
Our website uses cookies to enhance your experience. You can control cookies via browser settings, though some features may be affected if disabled.
10. Third-Party Websites
Our website may link to third-party websites. We are not responsible for their privacy practices and encourage reviewing their policies.
11. Changes to this Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
12. Contact us
For questions or concerns about this Privacy Policy, contact us at: